Effective Date: 01/01/2025
Thank you for shopping with Glam Chix. We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
Eligibility for Returns
- Products must be returned within 30 days of the purchase date.
- Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
- Certain items, such as clearance or final sale items, are not eligible for returns or refunds.
How to Initiate a Return
To begin the return process, please email us at hello@glamchix.store with the following information:
- Order number.
- Reason for the return.
- Photos of the item (if applicable).
We will provide instructions on how to proceed with your return.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
- We recommend using a trackable shipping service to ensure we receive your returned item.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and issued to the original payment method.
- Please note that it may take additional time for your bank or credit card company to reflect the refund.
Exchanges
- If you wish to exchange an item for a different size or color, please contact us at hello@glamchix.store to check availability.
- Exchanges are subject to the same return conditions.
Non-Refundable Items
The following items are non-refundable:
- Gift cards.
- Clearance or final sale items.
- Items that show signs of wear, damage, or alteration.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at hello@glamchix.store with your order number and photos of the issue. We will promptly address the situation.
Contact Us
For any questions or concerns about our Refund and Returns Policy, please email us at hello@glamchix.store. We are here to help and ensure your shopping experience is seamless and enjoyable.
